FAQ’s

Snoblove

Frequently Asked Questions

Our LUX Bath & Body Products

What is the difference between your Collections, Limited Releases, and Essentials?

Our ‘”collections” are just curated products that share a theme or design idea. This can be limited releases, essentials, or a mix of both. Our “Limited Releases” are products that we will not continuously keep in stock. These items will come for a season, for the collection time period, or until they sell out. We may rerelease a Limited Release item or it could be a one time item. These products will return based on their popularity, availibility, and/or whether they are labor intensive. Our ” Essentials” are the core of our business. These items will stay in stock all year. Limited releases can move to essentials based on popularity, availibility, and/or whether they are labor intensive. Here is the current list of “Essential” products.

How often do you do your releases?

Typically we do our releases the last Sunday of each Month. We post our release date in the profile section of our Instagram, via email blast, and on our home page. This is subject to change.

What ingredients do you use in your handmade soaps?

We use high-quality, natural ingredients such as Coconut Milk, Olive Oil, Cocoa Butter or Kokum Butter, Shea Butter, Safflower and/or Sunflower Oil to create our nourishing soaps. You can find the complete list of our ingredients in the description section of each of our products.

Do you use lye in your soaps?

Yes we do. Lye or sodium hydroxide is necessary in order to make cold processed handmade soap, but the chemical is no longer present in the final product. We have an in depth Blog on how we use lye in our soaps if you have further questions.

What is the size of your soap bars?

Our soap bars vary in size from 4oz to 5.5oz. You can find the exact weight of our products in the description tab of each product.

How should I store your handmade soaps?

To maintain the quality of our soaps, store them in a cool, dry place away from direct sunlight. When not in use, keep soap away from shower stream to ensure longevity of your bars.

Are your products suitable for sensitive skin?

We work really hard to create products that are gentle enough for all skin types, but it is important to check our ingredients list to ensure none of our products have anything that might irritate you skin specifically.You can find all of our ingredients in the description section of each product.

Are your products cruelty-free?

Yes, all our products are cruelty-free and not tested on animals.

Can I use your lotion on my face?

While our lotion is primarily designed for body use, some customers find it suitable for the face. You might want to try our face cream from our skincare line istead.

Is your deodorant aluminum-free?

Yes, As a matter of fact , we have two types of deodorant. Aluminum-free and baking soda-free. Both of our deodorants are aluminum-free and made with natural ingredients to keep you feeling fresh.

How long does the deodorant protection last?

The protection can last throughout the day, but reapplication may be necessary depending on your activities and individual body chemistry.

Our LUX Skincare Products

How do I determine my skin type?

Visit our Blog for a comprehensive guide on determining your skin type

What skin types are your products suitable for?

Our skincare products are designed to cater to a variety of skin types, including sensitive, dry, oily, and combination skin. Review the description section of each skincare product assist in selecting the product that is right for you.

Are your products safe for pregnant or breastfeeding individuals?

While our products are generally safe, it’s advisable to consult with your healthcare provider before introducing new skincare products during pregnancy or breastfeeding.

Do your products contain parabens or sulfates?

No, our skincare products are free from parabens, sulfates, and other harsh chemicals.

How long does it take to see results?

Results vary from person to person, but in general its good to give your skincare at least 4-6 weeks of consistent use to see visible results.

How should I store my skincare products?

Store our products in a cool, dry place, away from direct sunlight. Follow any specific storage instructions on the product packaging.

Are your products tested on animals?

Absolutely not. We are committed to cruelty-free practices, and none of our products are tested on animals.

Our LUX Home Products

Can I use linen spray on my clothes?

Yes, our linen spray can be used on clothes, linens, and even in the air to refresh your space. We recommend testing the product on an inconspicuous place before spraying liberally on fabrics.

Are our scents long-lasting?

Our scents linger for a good amount of time, providing a fresh and delightful ambiance.

Are your linen sprays safe for sensitive skin?

Our linen sprays are formulated to be gentle, but if you have sensitive skin, it’s advisable to test a small area first.

Are your wax melts safe for pets?

Our wax melts are pet-friendly, but it’s always good to observe your pets’ reactions.

Is your laundry Boost/ All Boost suitable for high-efficiency machines?

Yes, our boosts are compatible with both traditional and high-efficiency washing machines.

Can I use your boosts for handwashing delicate items?

Our boosts are versatile and can be used for both machine and handwashing, including delicate fabrics. Our boosts are even designed for spot cleaning and prewashing. read more about our boosts here.

Orders/Shipping/ Returns

Do you have a brick and mortar store?

No, we don’t currently have a brick and mortar, but you can order our products 24/7 on our website. follow us on our social media platforms and enroll in our emails to get info on pop up shops and in person events.

Do I have to create an account to order?

yes. For your protection and ours, we request that you create an account so you can check on the status of your order, see previous orders, and keep track of the current order you have made. Your information is private and we don’t have access to any of your credit card information. if yo have any additional questions, please feel free to reachout to us on our contact format

What forms of payment do you accept?

Our website processor accepts all major credit cards: Visa,Mastercard and Amex. you can also process your order using PayPal,Pay in 4, and Venmo.

Do you ship internationally?

We do not currently ship internationally,but check back with us as this may change.

How is my orders shipped?

We ship USP,USPS, and sometimes FedEX ,but we choose the most efficient and cost effective way to get your packages to you. The large majority of our shipments have been via UPS. If you have a prefered shipper, please add that in the notes section of your order before checkout. We aim to accommodate you as much as we can. We will send you an email if it is not cost effective for us, and you may have the ability to pay an additional fee to have it shipped via your carrier of choice. You can also reach out to us via email, but we may not see your request until after your order is complete so providing that information during checkout is best.

How long does it take to ship an order?

As a small business, we work on much smaller staffing levels. Please allow us 1-5 business days during non peak times to process your order. We try to keep current shipping times posted at the top of our home page during peak times. Peak times include holidays and immediately following a new release or special event. Refer to the top of our home page for current processing times. This time frame excludes shipping times, as these times vary by the individual shipping company.

How long does it take for the product to get to me?

Once the product leaves our facility, its imporant to note, we are no longer responsible for the time it takes to get to you. We encourage you to check your account for your tracking info or the email we send you once your process is complete. You can regularly check the status of you order and review your tracking for up to date information on your order as early as 24 hrs after your order has been processed. Feel free to reach out to us via email if you have any additional questions about your order and we will work hard to get you the answers you need.

My order was damaged during shipping, what do I do?

Once your package leaves our facility, it becomes the responsibility of the shipping company to get it to you safely. We ask that you email us with your order number, photo of damage, name, and current address. We will then make a claim to USPS. It will be important that you send us the information as quickly as possible so we can try to get a replacement package to you as quickly as possible. Each case is subject to approval, but we will try to make this as stress free as possible for you. You are welcome to make a claim to USPS on your own, but we may not be able to replace the product(s) without repayment of items. Replacement is subject to product availability and a refund could be offered in its place.

Do you accept returns? I Can’t find my package. What do I do?

No. We do not offer returns,but we do want to make sure you are happy. Please email us with your concern and we will try our best to work with you. Due to the nature of our digital products as instant downloads, they are Non-Refundable and Non-Transferable. This product can not be recreated per the copyrights page. Digital products can not be shared and distributed. This product is intended for the sole purchaser. Access to these products after violation of copyright may be terminated without notice following said actions. Please create an account before purchasing downloadable products for future access.

My order has not arrived or delivered but I can’t find it. What do I do?

Once the package leaves us and has been put into the possession of the shipper, they take responsibility for the package. with that said, we also want to try and help you recover your package. As a small business, we need your help to ensure everything is done to get you all of the delicious goodies your purchased. Check your account details,or the email sent to you after your order was completed, for your tracking number. Double check to be sure it was delivered, the delivery photo is of your designated location, and that it was not rerouted. If it was delivered and there is no photo available, check your front office and neighbors to be sure they are not holding it for you. If no one has it or the order photo shows your location and it is no longer at that location, this makes us sad, because your box may have been taken. If your package has been taken, we want to work with you to help to make you whole. As a small business, we don’t have the ability to ship out a new package at cost to us, but we can submit a claim for you to the shipper to recoup the loss and send you out a new package. The shipper has a reasonable responsibility to get your package to you safely and without damage. Once they have delivered the item correctly to you, they no longer hold responsibility for the package. Please let us know if there is required location shippers must deliver your package such as a dedicated locker or front desk. This information could help in recovering your package or the cost to reship. It is also important to keep an eye out for your package delivery schedule to ensure you are able to retrieve it or log onto the shipper website to have it held for you if you need it .