Frequently Asked Questions
Our LUX Bath & Body Products
What is the difference between your Collections, Limited Releases, and Essentials?
Our ‘”collections” are just curated products that share a theme or design idea. This can be limited releases, essentials, or a mix of both. Our “Limited Releases” are products that we will not continuously keep in stock. These items will come for a season, for the collection time period, or until they sell out. We may rerelease a Limited Release item or it could be a one time item. These products will return based on their popularity, availibility, and/or whether they are labor intensive. Our ” Essentials” are the core of our business. These items will stay in stock all year. Limited releases can move to essentials based on popularity, availibility, and/or whether they are labor intensive. Here is the current list of “Essential” products.
How often do you do your releases?
Typically we do our releases the last Sunday of each Month. We post our release date in the profile section of our Instagram, via email blast, and on our home page.
What ingredients do you use in your handmade soaps?
We use high-quality, natural ingredients such as Coconut Milk, Olive Oil, Cocoa Butter, Shea Butter, and Sunflower Oil to create our nourishing soaps. You can find the complete list of our ingredients in the description section of each of our products.
Do you use lye in your soaps?
Yes we do. Lye or sodium hydroxide is necessary in order to make handmade soap, but the chemical is no longer present in the final product. We have an indepth Blog on how we use lye in our soaps if you have further questions.
What is the size of your soap bars?
Our soap bars vary in size from 4oz to 5.5oz. You can find the exact weight of our products in the description tab of each product.
How should I store your handmade soaps?
To maintain the quality of our soaps, store them in a cool, dry place away from direct sunlight. When not in use, keep soap away from shower stream to ensure longevity of your bars.
Are your products suitable for sensitive skin?
We work really hard to create products that are gentle enough for all skin types, but it is important to check our ingredients list to ensure none of our products have anything that might irritate you skin specifically.You can find all of our ingredients in the description section of each product.
Are your products cruelty-free?
Yes, all our products are cruelty-free and not tested on animals.
Can I use your lotion on my face?
While our lotion is primarily designed for body use, some customers find it suitable for the face. You might want to try our face cream from our skincare line istead.
Is your deodorant aluminum-free?
Yes, As a matter of fact , we have two types of deodorant. Aluminum-free and baking soda-free. Both of our deodorants are aluminum-free and made with natural ingredients to keep you feeling fresh.
How long does the deodorant protection last?
The protection can last throughout the day, but reapplication may be necessary depending on your activities.
Our LUX Skincare Products
How do I determine my skin type?
Visit our Blog for a comprehensive guide on determining your skin type
What skin types are your products suitable for?
Our skincare products are designed to cater to a variety of skin types, including sensitive, dry, oily, and combination skin. Review the description section of each skincare product assist in selecting the product that is right for you.
Are your products safe for pregnant or breastfeeding individuals?
While our products are generally safe, it’s advisable to consult with your healthcare provider before introducing new skincare products during pregnancy or breastfeeding.
Do your products contain parabens or sulfates?
No, our skincare products are free from parabens, sulfates, and other harmful chemicals.
How long does it take to see results?
Results vary from person to person, but in general its good to give your skincare at least 4-6 weeks of consistent use to see visible results.
How should I store my skincare products?
Store our products in a cool, dry place, away from direct sunlight. Follow any specific storage instructions on the product packaging.
Are your products tested on animals?
Absolutely not. We are committed to cruelty-free practices, and none of our products are tested on animals.
Our LUX Home Products
Can I use linen spray on my clothes?
Yes, our linen spray can be used on clothes, linens, and even in the air to refresh your space. We recommend testing the product on an inconspicuous place before spraying liberally on fabrics.
Are our scents long-lasting?
Our scents linger for a good amount of time, providing a fresh and delightful ambiance.
Are your linen sprays safe for sensitive skin?
Our linen sprays are formulated to be gentle, but if you have sensitive skin, it’s advisable to test a small area first.
Are your wax melts safe for pets?
Our wax melts are pet-friendly, but it’s always good to observe your pets’ reactions.
Is your laundry Boost/ All Boost suitable for high-efficiency machines?
Yes, our boosts are compatible with both traditional and high-efficiency washing machines.
Can I use your boosts it for handwashing delicate items?
Our boosts are versatile and can be used for both machine and handwashing, including delicate fabrics. Our boosts are even designed for spot cleaning and prewashing. read more about our boosts here.
Do you have a brick and mortar store?
No, we don’t currently have a brick and mortar, but you can order our products 24/7 on our website. follow us on our social media platforms and enroll in our emails to get info on pop up shops and in person events.
Do I have to create an account to order?
No, you can order as a guest, but if you would like to check on the status of your order, see previous orders, and keep track of the orders you have made, we recommend you create an account with us. Your information is private and we don’t have access to any of your credit card information.
What forms of payment do you accept?
Our website processor accepts all major credit cards: Visa,Mastercard and Amex. you can also process your order using PayPal,Pay in 4, and Venmo.
Do you ship internationally?
We do not currently ship internationally,but check back with us as this may change.
How is my orders shipped?
We ship USPS because it’s currently the most efficient and cost effective way to get your packages to you. As we grow this may change and we will keep you informed. We often ship priority, but it is based on the cheapest rate. If you have a specific way you would like us to ship using USPS please inform us in the notes section of checkout so we see it during order processing. You can also reach out to us via email, but we may not see your request until after your order is complete so providing that information during checkout is best.
How long does it take to ship an order?
Please allow us 1-2 business days during non peak times to process your order as we currently work with a small team. Peak times include holidays and immedietly following a new release or special event. Refer to the top of our home page for current processing times. This time frame excludes shipping times, as these times vary by the individual shipping company.
How long does it take for the product to get to me?
Once the product leaves our facility, its imporant to note, we are no longer responsible for the time it takes to get to you. We encourage you to create an account so you can regularly check the status of you order and review your tracking for up to date information on your order. Feel free to reach out to us via email if you have any additional questions about your order and we will work hard to get you the answers you need.
My order was damaged during shipping, what do I do?
Once your package leaves our facility, it becomes the responsibility of the shipping company to get it to you safely. We ask that you email us with your order number, photo of damage, name, and current address. We will then make a claim to USPS. It will be important that you send us the information as quickly as possible so we can try to get a replacement package to you as quickly as possible. Each case is subject to approval, but we will try to make this as stress free as possible for you. You are welcome to make a claim to USPS on your own, but we may not be able to replace the product(s) without repayment of items. Replacement is subject to product availbility and a refund could be offered in its place.
Do you do accept returns?
No. We do not offer returns,but we do want to make sure you are happy. Please email us with your concern and we will try our best to make you whole. Due to the nature of our digital products as instant downloads, they are Non-Refundable and Non-Transferable. This product can not be recreated per the copyrights page. Digital products can not be shared and distributed. This product is intended for the sole purchaser. Access to these products after violation of copyright may be terminated without notice following said actions. Please create an account before purchasing downloadable products for future access.